Why do you publish your prices?
We're a local, independent Bay Area company — and we publish our prices on the page instead of hiding them behind a quote form. Same classes, same standard, one flat rate — shown before you book.
What does the price include?
Everything for the ride itself: vehicle, chauffeur, fuel, tolls, parking and airport fees. Add-ons are priced on the page too — meet & greet +$20, extra stop +$20, child seat free. No surge pricing, and the price is locked at booking. The full fare is paid upfront when you book — there is no deposit and no balance due later.
When do I pay — is there a deposit?
You pay the full fare when you book. We don’t take a deposit and there’s nothing left to pay on the day of your ride. The only exception is approved corporate accounts, which are invoiced monthly on pay-later terms — see Corporate Accounts below.
Is there a minimum fare?
Yes — $90 on every ride, in every class, even a one-mile trip. The calculator never shows less than $90, which is why the shortest hops (SJC to San Jose, OAK to Oakland) sit at $90.
What's the difference between the classes?
Business Class is a luxury sedan — Mercedes-Benz EQE or similar — for up to 3 passengers and 2 bags. First Class is the flagship sedan — Mercedes-Benz S-Class or similar — also 3 passengers and 2 bags, with the quietest cabin. Luxury SUV — Cadillac Escalade or similar — seats 5-6 with 5-6 bags. As with the big networks, the exact vehicle is assigned by availability; no specific car is promised.
How do I get the price for my route?
Type the actual pickup and drop-off addresses in the calculator. Your exact flat rate is priced from real road distance and drive time and shown before you book — still all-inclusive, still locked, still no surge, with the $90 minimum fare.
Do you track my flight?
Yes. Add your flight number when you book any airport pickup and your chauffeur monitors it live, adjusting pickup timing for early arrivals and delays at no extra charge.
How long will the chauffeur wait?
60 minutes of free wait is included at airports (plenty for bags and customs) and 15 minutes free at all other pickups and hourly stops.
Curbside or meet & greet — what's the difference?
Curbside is included: your chauffeur waits at the designated pickup area and you meet at the curb — fastest out of the airport. Meet & greet (+$20): your chauffeur waits inside the terminal with a name sign and helps with luggage to the car.
How does hourly billing work?
By class: Business Class $90/hr with a 3-hour minimum; Luxury SUV $110/hr with a 3-hour minimum; First Class $150/hr with a 5-hour minimum. Each booked hour includes 20 miles — so 5 hours includes 100 miles. Additional miles are $5 each. One booking covers multiple stops and waiting time.
What is your cancellation policy?
Since every booking is paid in full upfront, refunds depend on how far ahead you cancel: Free cancellation up to 2 hours before pickup — fully refundable, 100% back. Within 2 hours of pickup — 60% of the fare is kept, 40% refunded.
Do you provide child seats?
Yes — free on request. Tick the child seat add-on in the calculator and note the child's age in the booking notes so the right seat is in the vehicle.
Where do you pick up?
Anywhere in San Francisco, the Peninsula, Silicon Valley and the East Bay — homes, offices, hotels and all three Bay Area airports, plus Monterey, Napa and Sacramento.
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